GENERAL TERMS OF SERVICE

SERVICE POLICIES

Service Cancellation Policy:

  • A minimum of two consecutive services within a two-week period is required before cancellation.​
  • Canceling before this requirement incurs a $50 fee.


Single Visit Cancellation:

  • Customers must provide written notice of cancellation at least 24 hours before their scheduled service day. Written notice includes email or a message sent through our official communication channels (e.g., client portal, text message to our business line). The 24-hour period is measured from 12:00 AM on the scheduled service day, regardless of the actual time of service. Cancellations received after this deadline will incur a $25 same-day cancellation fee.
  • If cancellation leads to an overgrown lawn by the next visit, an overgrown fee will apply.​
  • Frequent cancellations may result in service termination at our discretion.


Service Date Flexibility Policy

  • Service dates may adjust by a day due to weather, holidays, or other factors.​
  • We'll notify and reschedule promptly in case of delays.​
  • Your flexibility ensures reliable service.


Invoicing & Payments:

  • A card on file is required during estimate approval.​
  • Invoices are auto-charged within 24 hours post-service.
  • Payments overdue by 7 days incur a $15 late fee.​
  • Service may pause until the balance is settled.


LAWN MOWING

Service Frequency & Overgrown Lawn Fee:

  • Standard schedule is bi-weekly.​ Monthly or one-time services are not offered.
  • During peak growth (April-June), weekly mowing may be necessary; we'll notify you if so.​
  • Overgrown lawns (over 6") needing multiple passes incur an extra fee equal to the regular rate.
  • Example: A $50 regular rate results in a $50 overgrown fee, totaling $100.
  • Grass over 2 feet may be beyond our equipment's capacity; we'll inform you and may refer other providers.


Lawn Pickup & Locked Gates:

  • Please ensure your lawn is clear of toys, pet waste, and other obstructions on your service day.
  • We'll mow around cluttered areas; excessive clutter preventing mowing results in a $25 fee.
  • Inaccessible areas due to locked gates, pets, etc., will be skipped; full-service price applies.
  • Uncut areas will require extra effort in subsequent visits due to increased grass length.


FLOWER BED, LANDSCAPING, AND PROPERTY CLEANUP

  • For landscape projects over $1,000, a 50% deposit is required to reserve your slot.
  • Cancellations 48+ hours in advance will receive a full refund if material is not purchased.
  • Cancellations within 48 hours are non-refundable


CLIENT PORTAL ACCESS

Your Client Portal:

  • Access your unique portal via the link in estimates, invoices, and receipts to view service dates, invoices, and estimates.​
  • Contact us for assistance if needed.


MARKETING & SERVICE UPDATES

Messages and Notifications:

  • We send service notifications, promotions, and special offers to keep you informed.
  • This includes updates about scheduled service dates, estimates, and invoices.
  • Standard message and data rates may apply.
  • You can opt out of SMS updates anytime by texting "STOP" to our number.

 


These terms help us provide consistent, high-quality service to all our clients. Thank you for choosing Crystal Green Lawn Care!